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IT Manager
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Summary

Experienced Information Technology Manager well-versed in infrastructure technology, security planning and daily operations management. Forward-thinking and strategic leader with 8+ years' experience in Information Technology.

Expert in completing demanding assignments within crucial timelines. Highly articulate, demonstrating excellent interpersonal skills.

Strong management skills and methodical aptitude with an innate ability in decision-making, coordinating and synthesizing data.

Summarize your experience, current occupation and career goals in a brief summary.
Technical Skills
Soft Skills
Think of what soft skills make you a great team player
Experience
IT Manager
Pro-life Healthcare Solutions.
November 2016 - Present

4 years 4 months

New York
  • Responsible and accountable for the efficient operations of computer systems and IT infrastructure, including phone systems
  • Established asset management practices to track technological assets from purchase to disposal and improve resource optimization 
  • Lead team of firm-wide asset stakeholders in selection of next generation of computing hardware
  • Providing support and planning for critical requirements including network administration, computer builds/purchases, software loads, product testing, telephony, end-user support & training
  • Spearheading industry best practice enhancements through the implementation of ITIL methodologies
  • Reviewed budget, updating executive management, and senior managers on project status, planning resource allocation and negotiating project deadlines 
  • Coordinated company-wide VoIP migration to cloud voice solution and implemented SD-WAN across 3 branch offices 
  • Responsible for the optimization and maintenance of the computer system, network configurations and peripheral devices
  • Maintain control of company technological assets valued over two million dollars in hardware and software logistics
  • Analyzed and defined user problems and/or requirements and developed efficient, cost-effective network systems solutions, while communicating options and ramifications to the organization
  • Implemented proper recovery procedures for disasters and administered user-accounts' mailbox. 
  • Create and track KPIs, metrics and goals for the IT Helpdesk team 
Sr. Systems Analyst
Green Shield Health Services.
December 2014 - August 2016 Present

1 year 8 months

New York NY United States
  • Gathered Business Requirements from business users that provided appropriate scope of work for technical team to develop prototype. 
  • Drafted Business Requirements Document with extensive details based on the requirements gathered. 
  • Wrote detailed Software Requirements Specifications, Functional Requirements Specification Documents and User Documentation. 
  • Conducted Scrum Meetings with Technical Teams, Non-Technical Teams and Subject Matter Experts to clarify business rules.
  • Manage vendor relationships ensure service level agreements with vendor partners are monitored, maintained, and maximized.

  • Transform data into dynamic graphics providing better management reports. 
  • Achieve implement new ways of working for decision making incorporating computer tools.
  • Documented defects and worked with developers and QA to fix these defects. 
  • Coordinated with Project Manager to maintain and update the project plan, communicated any road blocks and get approval on the change requests.
  • Assisted in administering all security technology for servers and endpoints to ensure all systems followed best practice and were fully up to date with software patches and policies 
  •  Provided timely and efficient support for project and clients related to IT
  •  Facilitated the test processes by using life cycle (STLC) and bug tracking tools like HP ALM, JIRA-Zephyr and the Bugzilla.
Systems Administrator
RBR IT Consulting Inc.
July 2011 - November 2014 Present

3 years 4 months

United States
  • Responsible for ongoing maintenance, upgrades and troubleshooting of server and network infrastructure for small and medium businesses 
  • Responding to and resolving critical systems outages 
  • Perform security audits, vulnerability assessments, and detailed network assessments to ensure security and best practices 
  • System monitoring and disaster recovery planning 
  • Escalated troubleshooting of desktop, network, application and server issues 
  • Draft technical documentation of server/network infrastructure 
  • Primary contact for ongoing account and relationship management with contracted clients 
  • Project management and implementing upgrades of existing infrastructures and deploying new systems and technologies.
Support Analyst
Techrevo Computer Services.
May 2009 - June 2011 Present

2 years 1 month

United States
  • Performed routine maintenance and repairs on computers, laptops, printers, and netbooks. 
  • Assisted with maintaining the Active Directory and adding users and computers to the proper groups 
  • Imaged computers and installed hardware and software necessary to individual school sites 
  • Assisted with building new computer labs.
  • Monitor network traffic from and to the servers and monitor server for performance issues. 
  • Assisted with application upgrades. 
  • Provided training and service for new devices and applications. 
  • Monitor and modify server backups and backup schedules. 
  • Create site documentation for both IT Staff and users 
  • Disaster Recovery training and experience- Recovered data from servers and computers after hardware and OS failures. 
Describe your work experience in this section. The more effort you invest in describing your past and current work, the more the return.
Focus on success, on the challenges you overcame, on specific roles you help in the team.
You'll be able to provide:
  • Job title
  • Company
  • Timeframe you worked at this position
  • Detailed description
Education
University of Oklahoma
Master's in IT Management
September 2008 - September 2010 Present

2 years

A&M University
Bachelor of Science Technology Management
August 2003 - May 2007 Present

3 years 9 months

Texas United States
Briefly describe any degrees you hold or are pursuing, along with key academics achievements.
Certification
ITIL V3
Present

MCSA
Microsoft Corporation
Present

List any certifications you hold that pertain to the field or positions you’re pursuing.
Languages
Include any additional languages in which you’re fluent.
Interests, Hobbies & Links
  • Cycling
  • Hiking and Trekking
Describe any interests or hobbies which help to showcase your value as a candidate. Include any links to blogs or professional websites on which you publish or update regularly.
Volunteering Experience
  • Volunteer
    Humane Society of America
    October 2016 - November 2016 Present

    1 month

  • Event Organizer
    Earth Environmental
    May 2014 - July 2014 Present

    2 months

    United States
Discuss any experience you have volunteering for organizations you support.
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