• Responsible for system and security administration for Infrastructure including Cisco UC Applications, Disaster Recovery, Cisco Unified Communications Manager, Cisco Unity Connection, Unified Contact Center Express, Instant Messaging and Presence, VMware servers, ESXi, Cisco CUBE, switches, CER, PRI and SIP trunks
• Designed and implemented Univision voice and telepresence Infrastructure
• Administrated VMware ESXi 5.5/6.5 infrastructure, Configured Contact Center VistaPoint servers and Call Attendant Console Companion and setup a Call Center for Univision Credit Card Payment processing
• Provided end user support and trained Level 1 and 2 IT support engineers and created help desk documents
• Responsible for administration and management for Cisco voice gateways, UCS C210, C220M3, C240, C260, BE6K / BE7K, VMware ESXi 5.5/6.5 infrastructure
• Implemented Cisco Jabber, Instant Messaging & Presence, configured Cisco Jabber for iPhone/android
• Performed health checks and maintenance of voice infrastructure and Managed CMDB/knowledge base
• Oversee and managed technology vendors for implementations, repairs and maintenance
• Created and maintained procedures and support processes for corporate voice, video and collaboration systems
• Provided recommendations and participated in planning and design of new locations and procurement process
• Created Unity COS, COS Membership, CUC User Templates, Voice Mails box, and system call handlers
• Secured network systems by ensuring policies are enforced and patches are installed as per security policy
• Troubleshoot and monitored VoIP performance issues and provided capacity planning recommendations
• Managed Voice DN configuration, Call Routing, route/translation pattern, Voice Gateway configuration, Cisco Unified CDR (call distribution) Analysis and Reporting and operational support
• Created Windows 2012 R2 Servers for Cisco TMS/TMSXE, applied patches and configured applications
• Applied CA certificates for Voice & Telepresence cluster, Windows/Unix servers and configured 8831, 7937 and Konftel conference phones
• Represented Telecommunications department in CAB meetings
• Managed complex move/add/change requests and user incidents and SolarWinds notifications

Client: Univision Communications Inc.

• Provided tier 2/3 consulting, Implementation, support and optimized Unified Communications systems and telecommunications servers running on VMware ESXi 5.0/5.5
  
• Managed corporate voice cluster (CUCM), Voice Mail CUC, and Cisco Prime Licensing Manager
  
• Administrated Cisco UCS servers C220, C240, C260, and BE6K, SIP/CUBE Gateways 2811, 3825, 3925, 3945E, VG310 installation and configuration for analog devices
  
• Performed troubleshooting of voice circuits with telecommunications carriers (AT&T, Verizon, Sprint, Level 3 Communications, Advocate, Continuant)
  
• Assisted in complex move/add/change requests, end user incidents and SolarWinds notifications
  
• Tested disaster recovery plans to maintain integrity and availability of IT systems

• Administrated Windows 2008/2012 Servers and 3-tier Application servers running on VMware ESXi platforms and participated in cloud automation, datacenter optimization projects
  
• Gathered business requirements, converted them to technical requirements and devise an appropriate infrastructure solution by choosing from multiple technologies and ensuring that solution stays within the guidelines of security/audit standards and conform to industry's best practice
  
• Created Route Pattern, translation patterns and provisioned Cisco collaboration end-points 9971, 7965, 7960
  
• Administrated Cisco VoIP network, CUCM, Unity Connection, IT security, batch jobs and logical access
  
• Created XML scripts using AlertSite to run at specific interval to make sure websites are functioning as expected
  
• Provided end user support and performed moves, adds, changes, delete (MACDs)

• Provided infrastructure support for Cisco VoIP, UC Applications (CUCM, CUC) VMware, Windows Server 2008/2012, Active Directory, SQL and Firewall
• Lead business improvement initiatives, station reviews for sites, LAN readiness for cutovers
• Collaborated with ITS teams for project planning and deployment of Windows system and Cisco products
• Developed business and operational systems, assisted ITS in the delivery of the information systems projects and contributed to strategic planning, project coordination and reporting activities

• Provided Network/System Tier 2 support for desktops/ servers/VoIP and coordinated 3rd level support
  
• Administrated VMware ESX, Desktop/Server OS and performed periodic patch management with Lab testing.
  
• Managed Active Directory (AD), Checkpoint products, and HP/Lenovo laptop/desktop images
  
• Installed Production/UAT/Development HP servers/desktops, tested and deployed patches using SCCM and created management reports on infrastructure
  
• Managed the Vendor/Asset Management program, IT Procurement, created RFI, RFQ, and purchase orders
  
• Installed, configured and administrated CA ServiceDesk r11.2 Incident and Change Management modules and created training material for 25 departments and trained users
  
• Worked with security team to ensure compliance with SOX & PCI regulations and internal procedures
  
• Lead project teams and captured project requirements that were used to design, and implement solutions
  
• CA (DSM): Installed, configure and administrated CA Desktop/Server Management software on server and created SQL queries for hardware, Executive Dashboard, software and licensing reports.
  
• Installed and administrated McAfee VirusScan/Enterprise Policy Orchestrator (ePO) consisting of policies, on-access scan, access protection, email, and potentially unwanted programs, Symantec Backup Exec, WinMagic Data Security SecureDoc Enterprise server application
  
• Assisted in Asset Management budget that included hardware/licensing for Microsoft, Symantec, IBM, Cisco, SAS, Adobe, Application Admin queue and software license compliance
  
• Lead technical meetings with vendors and technical teams to address any trends or outstanding system issues

Client: ING Bank of Canada - Toronto, Canada


• Provided Network/System Tier 2 support for end user computing devices and coordinated 3rd level support
  
• Administrated Active Directory (AD), Checkpoint products, and HP/Lenovo laptop/desktop images

• Configured Routers for SIP & MGCP device: CISCO, Linksys, D-Link, Airlink, Siemens, Netgear
  
• Provided support for VoIP gateway connected with Microsoft Windows OS, UNIX & Mac

Clients: Mercer Human Resources Services (MHRS)
Fireman's Fund Insurance Company (FFIC)

• Administrated AD, Citrix, security patches, Domain and VPN Servers, software distribution, end user computing devices and executive reporting
• Provided support for Avaya phones 4610 and 4620 for IBM clients
• Provided support on Lotus Domino, Tivoli, Microsoft applications, data backup, security, OS and Single-Sign-On
• Provided level 1 & 2 system support service to IBM clients and managed SLAs