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Summary
Experienced Information Technology Manager well-versed in infrastructure technology, security planning and daily operations management. Forward-thinking and strategic leader with 8+ years' experience in Information Technology.
Expert in completing demanding assignments within crucial timelines. Highly articulate, demonstrating excellent interpersonal skills.
Strong management skills and methodical aptitude with an innate ability in decision-making, coordinating and synthesizing data.
- Technical Skills
- Soft Skills
Technical Skills
List the core technical skills your have or used in the past
Soft Skills
Think of what soft skills make you a great team player
Experience
{count} year
{count} years
Experience
Describe your work experience in this section. The more effort you invest in describing your past and current work, the more the return. Focus on success, on the challenges you overcame, on specific roles you help in the team.
Experience detail
IT Manager
Pro-life Healthcare Solutions.
November
2016
-
None
Present
4 years 4 months
New York
- Responsible and accountable for the efficient operations of computer systems and IT infrastructure, including phone systems
- Established asset management practices to track technological assets from purchase to disposal and improve resource optimization
- Lead team of firm-wide asset stakeholders in selection of next generation of computing hardware
- Providing support and planning for critical requirements including network administration, computer builds/purchases, software loads, product testing, telephony, end-user support & training
- Spearheading industry best practice enhancements through the implementation of ITIL methodologies
- Reviewed budget, updating executive management, and senior managers on project status, planning resource allocation and negotiating project deadlines
- Coordinated company-wide VoIP migration to cloud voice solution and implemented SD-WAN across 3 branch offices
- Responsible for the optimization and maintenance of the computer system, network configurations and peripheral devices
- Maintain control of company technological assets valued over two million dollars in hardware and software logistics
- Analyzed and defined user problems and/or requirements and developed efficient, cost-effective network systems solutions, while communicating options and ramifications to the organization
- Implemented proper recovery procedures for disasters and administered user-accounts' mailbox.
- Create and track KPIs, metrics and goals for the IT Helpdesk team
Experience detail
Sr. Systems Analyst
Green Shield Health Services.
December
2014
-
August
2016
Present
1 year 8 months
New York
NY
United States
- Gathered Business Requirements from business users that provided appropriate scope of work for technical team to develop prototype.
- Drafted Business Requirements Document with extensive details based on the requirements gathered.
- Wrote detailed Software Requirements Specifications, Functional Requirements Specification Documents and User Documentation.
- Conducted Scrum Meetings with Technical Teams, Non-Technical Teams and Subject Matter Experts to clarify business rules.
Manage vendor relationships ensure service level agreements with vendor partners are monitored, maintained, and maximized.
- Transform data into dynamic graphics providing better management reports.
- Achieve implement new ways of working for decision making incorporating computer tools.
- Documented defects and worked with developers and QA to fix these defects.
- Coordinated with Project Manager to maintain and update the project plan, communicated any road blocks and get approval on the change requests.
- Assisted in administering all security technology for servers and endpoints to ensure all systems followed best practice and were fully up to date with software patches and policies
- Provided timely and efficient support for project and clients related to IT
- Facilitated the test processes by using life cycle (STLC) and bug tracking tools like HP ALM, JIRA-Zephyr and the Bugzilla.
Experience detail
Systems Administrator
RBR IT Consulting Inc.
July
2011
-
November
2014
Present
3 years 4 months
United States
- Responsible for ongoing maintenance, upgrades and troubleshooting of server and network infrastructure for small and medium businesses
- Responding to and resolving critical systems outages
- Perform security audits, vulnerability assessments, and detailed network assessments to ensure security and best practices
- System monitoring and disaster recovery planning
- Escalated troubleshooting of desktop, network, application and server issues
- Draft technical documentation of server/network infrastructure
- Primary contact for ongoing account and relationship management with contracted clients
- Project management and implementing upgrades of existing infrastructures and deploying new systems and technologies.
Experience detail
Support Analyst
Techrevo Computer Services.
May
2009
-
June
2011
Present
2 years 1 month
United States
- Performed routine maintenance and repairs on computers, laptops, printers, and netbooks.
- Assisted with maintaining the Active Directory and adding users and computers to the proper groups
- Imaged computers and installed hardware and software necessary to individual school sites
- Assisted with building new computer labs.
- Monitor network traffic from and to the servers and monitor server for performance issues.
- Assisted with application upgrades.
- Provided training and service for new devices and applications.
- Monitor and modify server backups and backup schedules.
- Create site documentation for both IT Staff and users
- Disaster Recovery training and experience- Recovered data from servers and computers after hardware and OS failures.
- Education
- Certification
- Languages
University of Oklahoma
Management, Master's in IT
September
2008
-
September
2010
Present
2 years
A&M University
Technology Management, Bachelor of Science
August
2003
-
May
2007
Present
3 years 9 months
Texas
United States
ITIL V3
Present
MCSA
Microsoft Corporation
Present
English
Full professional
Spanish
Professional working
- Interests, Hobbies & Links
- Volunteering Experience
Volunteer
Humane Society of America
October
2016
-
November
2016
Present
1 month
Event Organizer
Earth Environmental
May
2014
-
July
2014
Present
2 months
United States